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Dell Manager 1, Sales Operations (M7) in Bengaluru, India

Title: Manager 1, Sales Operations

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Are you self-driven, solution-oriented and looking for a fruitful career? Join us as a Manager on our Sales Operations team in Bangalore, India to do the best work of your career and make a profound social impact.

What you’ll achieve

As a manager at sales operations team you will play a management role and is key to success of the meeting revenue targets of DT Renewals organization. Manager will be aligned to a specific region and will be responsible for overall operational and people management. The manager will be accountable to ensure key stake holders KPI’s as meet. We foster a culture of innovation and give our managers opportunity to innovate and bring out their best.

Key Responsibilities:

  • Monitor workflow and assign cases to team members

  • Point of contact for all stake holder and internal escalations

  • Overall people management related activities like but not limited to performance feedback, motivating team, ensuring key KPI’s are met, setting goals, mentoring and all other admin related activities

  • Manage personal development and continuous learning of team members to keep knowledge current and relevant to the demands of the business.

  • Keeping track and communicating all business-related changes and ensuring they are implemented

  • Reporting operational and people metrics to key stakeholders on an ongoing basis

  • Participate and contribute towards transformation projects

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Graduate degree with 8+ years of experience

  • 3 + years of relevant management experience

  • Exposure to sales operations, presales, marketing, sales or O2C domain

  • Excellent communication & analytical skills.

  • Working knowledge on sales and presales cycle

  • Customer focused and ability to handle high pressure

  • Ability to adapt in a work environment that is constantly evolving.

  • Excellent time management, ability to prioritise deliverables/projects.

  • Work well within a diverse team with minimal supervision and be able to change directives with minimum disruption.

  • Innovative in creating solutions to existing problems.

  • Flexibility to meet project deadlines and take global calls out of normal working hours when necessary.

  • Flexibility to work in different shifts

Desirable Requirements

  • Working knowledge on RPA, ML and AI

  • Project management experience

  • Quality management framework

  • Experience in customer facing roles

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 31 Sept 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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