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Dell Manager 2-Cloud container in Bengaluru, India

Manager 2, Service Delivery (M8)

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Manager 2 on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

The role will be expected to work in a positive and collaborative fashion with team members, senior engineering/architect staff, vendors, and customers. Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities.

You will:

  • Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.

  • Coordinates the activities of technical solution team members to meet contract obligations.

  • Provides complex metrics and reporting support to all relevant stakeholders.

  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.

  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

  • Accountable for Operational excellence and efficiency and program effectiveness

  • Maintain full accountability for all people-management activities for subordinate staff and responsible for establishing goals and objectives for Managed Services

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Minimum 12+ years of related experience with a Bachelor’s degree; or 11+ years with a Master’s degree; or equivalent experience

  • Experience in Managed Services organization with subject matter expertise in multiple area such as Cloud container.

  • Solid experience in People Management in Managed Services Organization, focused in people development

  • Ability to lead large programs and achieve desired customer satisfaction

  • Advanced organizing and planning skills to lead large cross functional teams and complex customer deliverables

  • Strong expertise in various Cloud Service Providers such as AWS, Azure, GCP and Private clouds with demonstrable examples of security architecture frameworks, standards and secure process design

  • Experience in SRE and DevOps practices would be added advantage

Desirable Requirements

  • PaaS, CaaS, PCF/TAS, NSX T, hands on experience preferred

  • ITIL v3 Foundation & Scrum Master certification preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 15 Dec 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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