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Dell Principal Engineer, Service Delivery-Isilon, VNX File, Unity, VMAX3, ECS in Bengaluru, India

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal. These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal. Within the DTMS at Dell EMC, we are looking for a Principle Engineer, Service Delivery to join our team in Bangalore

Company Description : Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work for Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Role Overview: Be a trusted advisor to client & strive to build strong relationships within business as well as to promote a true technology and high-performance culture. The role will be expected to work in a positive and collaborative fashion with fellow team members, senior engineering/architect staff, vendors, and customers.

  • Excellent Knowledge of NAS and SAN technology on vendor products such as Isilon, ECS, VMAX3 and SRM

  • Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by EMC best practice documentation.

  • Excellent troubleshooting skills with proven track record of successful incident management

  • Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required.

  • Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites.

  • Work within ITIL service management framework (incident, change, and problem management) ensuring that scheduled outages minimize customer impact while adhering to customer SLAs.

  • Perform capacity management tasks including, but not limited to host migration and hardware capacity upgrades; and assisting the Operations Lead and Solutions Architect with capacity planning.

  • Assist Operations Lead and Solutions Architect in planning sessions and client facing meetings including SLA, weekly, monthly, and quarterly reviews.

  • Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations

  • Assist with project work at the direction of a technical lead and/or Project Manager. May be required to lead small project work on less complex implementations.

  • Mentor junior staff

  • Good understanding of the Operating systems (Windows and Linux)

  • Excellent communication skills (written and verbal) and interpersonal skills

  • May perform other duties as required.

Essential Requirements:

  • Expert knowledge of Isilon along with support knowledge of VNX File, Unity, VMAX3, SRM, ECS along with CISCO, Brocade.

  • Strong skills and experience in enterprise storage administration – File, Object, Block, SAN Administration;

  • High level of experience and an SME with one or more of the following: Isilon, ECS, eNAS, VMAX, Cisco SAN Fabrics, PowerPath, replication technologies, Solutions Enabler, Unisphere, and SRM.

  • Proficiency in hardware, software and/or operating systems environments.

  • Excellent communication skills (written and verbal) and interpersonal skills

  • Strong analytical, problem solving, negotiation and organizational skills.

  • Provide on call support.

  • Expert certification in relevant technology /product

  • Presentation and negotiating skills.

  • Organizational skills.

  • Available for 24*7 support shift in need.

  • Strong analytical, problem solving, negotiation and organizational skills.

  • Ability to perform multiple tasks concurrently

  • Ability to work independently and in a team-based environment

  • Ability to diagram, verbally articulate technical concepts to customers and stakeholders.

  • Ability to work unsupervised and escalate in a timely manner.

  • Ability to work on customer site, or offsite from different office locations, as required.

  • Understanding of key data center and infrastructure concepts.

  • Familiarity with VMware and virtualization technologies desirable.

EXPERIENCE:

  • 8+ years of relevant experience

Desirable Requirements:

  • Familiarity with scripting (Shell, Perl, or Python) desirable.

  • Dell EMC Proven Professional Certifications desirable.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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