Dell Senior Analyst, IT Service Operations in Bengaluru, India

Senior Analyst, It Service Operations

Competitive salary

Bangalore

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Analyst on our Strategy Planning and Governance team in Bangalore.

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Key Responsibilities

  • Candidates with strong background in Reporting function supporting a 1000+ team of IT operations.

  • Highly motivated, goal-oriented individuals who will be responsible for building executive and operational reporting. Ideal candidates will have extensive experience with Tableau dashboards or Power BI reports and experience in scripting languages, VBA, Excel Macros, Teradata SQL Assistant, and PL SQL.

  • Candidates should be excellent team players, yet capable of working independently, and will be able to manage multiple tasks at once.

  • Candidates will work in EMEA shift to enable a half day overlap with US based team members.

Essential Requirements

  • 3+ years experience in IT reporting/Dev role

  • Undergraduate degree in Computer Science, MIS or IT with 1+ years of experience in IT operations

  • Ability to manage multiple projects simultaneously

  • Ability to participate in analyzing and interpreting user requirements into technical architecture and design specifications

  • Ability to communicate effectively in oral, written and electronic formats

  • Prior IT experience and Operations experience is a plus

  • Ability to establish and maintain collaborative and effective working relationships

  • High energy and a strong desire to learn

  • Ability to document requirements, create timelines, manages risks and executes to vision.

  • Maintains quality service by establishing and enforcing organization standards.

  • Contributes to team effort by accomplishing related results as needed.

Desirable Requirements

  • Tableau and Power BI reporting and experience in scripting languages, VBA, Excel Macros, Teradata SQL Assistant, PL SQL. Very good at PL/SQL .

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have the expertise to support groundbreaking technology, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Candidates with a strong background in Reporting function supporting a 1000+ team of IT operations. Highly motivated, goal-oriented individuals who will be responsible for building executive and operational reporting. Ideal candidates will have extensive experience with Tableau dashboards or Power BI reports and experience in scripting languages, VBA, Excel Macros, Teradata SQL Assistant, and PL SQL. Candidates should be excellent team players, yet capable of working independently, and will be able to manage multiple tasks at once. Candidates will work in EMEA shift to enable a half day overlap with US based team members.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.

  • When we see something that could be improved, we get to work inventing the solution.

  • Our people demonstrate our winning culture through positive and meaningful relationships.

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Required Qualifications:

  • 3+ years experience in IT reporting/Dev role

  • Undergraduate degree in Computer Science, MIS or IT with 1+ years of experience in IT operations

  • Ability to manage multiple projects simultaneously

  • Ability to participate in analyzing and interpreting user requirements into technical architecture and design specifications

  • Ability to communicate effectively in oral, written and electronic formats

  • Prior IT experience and Operations experience is a plus

  • Ability to establish and maintain collaborative and effective working relationships

  • High energy and a strong desire to learn

  • Ability to document requirements, create timelines, manages risks and executes to vision.

  • Maintains quality service by establishing and enforcing organization standards.

  • Contributes to team effort by accomplishing related results as needed.

  • Strong sense of ownership, urgency, and drive

Desired Skills:

Tableau and Power BI reporting and experience in scripting languages, VBA, Excel Macros, Teradata SQL Assistant, PL SQL. Very good at PL/SQL .