Dell Senior Analyst, Sales Operations in Bengaluru, India

Business Operations Specialist

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Sales Operations at Dell, we are looking for a Business Operations Specialist to join our team in India and play a key role in the evolution of Dell as a global company.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities:

Utilizing a variety of well developed organizational and project management skills, incumbent is responsible for providing sales order process support and reporting reconciliation for a defined sales territory (s). Uses sound judgment, in the application of general business principles and demonstrates initiative in carrying out assigned duties. Achieves a high degree of familiarity with and in-depth knowledge of field and corporate operational systems, processes and policies.

  • Responsible for all order booking activities to and ensures or orders are processed in accordance with customer and business requirements. Manages the collection of all paperwork and ensures that all approvals are submitted, current and correct contract data is included and that all basic revenue recognition guidelines are met.

  • Acts as liaison between sales, business operations and GBO to ensure all orders are booked, billed, invoiced and shipped correctly. Facilitates communications with other field organizations when necessary.

  • Assists with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment

  • May participate in District level sales manager meetings and conference calls. Prepares presentations for sales meetings and Quarterly Business Review meetings.

  • Helps train new and existing sales personnel on all order management systems and processes.

  • May provide subject matter expertise on more complex deals including ELA's, leases, involving multiple countries and/or business Units

Essential requirements:

  • Bachelor’ s Degree or other commercial education

  • Fluent English

  • Ability to work independently, analyze information and draw accurate conclusions.

  • Strong working knowledge of Microsoft Office products

  • Customer focused.

  • Sense of urgency and ability to take initiative.

  • Time management skills, organizational skills, ability to execute and ability to adapt to change.

Desirable requirements:

  • Additional language will be an advantage

  • Previous working experience

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.