Dell Senior Analyst, Services Project/Program Management in Bengaluru, India
Services Project/Program Management Senior Analyst
It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.
Join us as a Senior Analyst on our Professional Services team in Bangalore to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Services Project/Program Management Senior Analyst, you will be responsible for delivery of the standard project plan with minimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).
Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures
Provide input for revenue forecast
Make management aware of potential issues or customer escalations and provide updates on performance
Optimally coordinate cross functional project teams
Be the point of contact during the project for all aspects of the engagement
Responsible for the delivery of projects with low complexity and low risk, the delivery of the standard project plan with minimal supervision and coordinates standard project plans, delivers against standard statements of work (SOW)
Performs services based on multiple level 1 services of different practices Prepares, maintains and submits clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
3 to 5 years of related experience
Strong technical aptitude and customer service skills
Ability to stay ahead of industry trends and new technologies
IT Infrastructure and Migration Fundamentals
Project management skills (Infrastructure Projects).
Customer focused and Consultative skills.
Financial and analytical experience.
Ability to influence others to achieve results.
Understanding of Dell EMC's products and their value added to the customer.
Organizational and prioritization skills
ITIL V3 Foundation
Prince2 – Foundation & Practitioner
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date: 01 May 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .