Dell Senior Engineer, Technical Support in Bengaluru, India
Company Description :
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Roles and responsibilities:
Analyze customer mention on social media platforms in Spanish and Portuguese and report insights
Insights to be presented at department level
Natural Language processing abilities ( build keywords, variations, syntaxes )
Build predictive models based on historical data set
Build early warning system for Dell products and services based on sentiment and volume analysis
Research which websites need to be included in analysis based on google analytics
Coordinate with content team to develop content for top issues
Lead key projects based on work streams formed ( internal to Dell )
Ability to program / build rules engine for automation ( basic programming skills )
Knowledge of Social Media Listening, website scraping/ crawling.
Sentiment Analysis and improvement.
Ability of moderating forums, dealing with community
Good written & verbal communication skills
Basic to intermediate analytical skills -
Good knowledge on Excel, Sprinklr,
Knowledge of Social Media platforms and forums
Willingness to work in shifts
Multiple language skills preferred
Ability to analyze complex / abstract data and build crisp insights
Good presentation skills
Program / Project management knowledge is preferred
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .