Dell Senior Systems Development Engineer in Bengaluru, India

Company Description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Sustaining Engineering - Storage

Location : Bangalore, India

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a sustaining engineer on our storage team in Bangalore .

Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.

Key Responsibilities

The Storage sustaining team is the prime interface between the field and the developers.

The team is in charge of providing the technical supporting activities required for an outstanding product delivery.

These activities include (but not limited to):

  • Handling customer escalations from field support and be the POC for development when field issues are discovered.

  • Reproduce customer issues in sustaining lab.

  • Perform required certifications and performance benchmarks.

  • Document procedures to cover well known issues in support knowledgebase.

  • Prepare training material for new versions and train support engineers.

  • Assist with worldwide pre-sales activities related out our products.

  • Answer to field questions regarding product features/capabilities limitations.

Essential Requirements

  • The ideal candidate will be an experienced tier-3 support engineer with system administration background and experienced with complex storage and network environments.

  • The position is a full time position, and may require travel.

  • The position requires good oral and written communication.

  • The candidate must be a great team player, self-managed, organized, enthusiastic and proactive.

Work Experience:

  • At least 8+ years of Storage tier-3 support experience

Technical Skills:

  • Great troubleshooting skills – a MUST.

  • Knowledge of Linux/virtual environments – a MUST.

  • Educational Requirements · Academic degree –BS or equal.

Desirable Requirements

  • Experience in storage administration, NFS/CIFS – big advantage.

  • Experience in mission critical/enterprise level/large scale systems – advantage.

  • Knowledge of Networking.

  • Knowledge of storage.

  • Scripting knowledge (Bash/Python).

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you would thrive in a combined hardware and software design function, this is your opportunity to develop with Dell.

Closing date:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .