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Dell Service Delivery Senior Engineer in Bengaluru, India

Service Delivery Senior Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer, Service Delivery on our Service Delivery team in Bangalore.

What you’ll achieve

As a Senior Engineer you will be supporting the growth of existing Dell Technologies, DFS Flexible Consumption programs and lead efforts to improve operational effectiveness in the metering and reporting practice.

You will:

  • Responsible for Storage, Backup & Compute Consumption Monthly Billing Reports for Flex-on-Demand and Data Center Utility Customers. Also, Account Ownership and Reviews

  • Manage Capacity Forecasts, Account Ownerships within the Metering & Reporting practice

  • Ensure service is delivered as per contract documents and report any deviations to Metering and Reporting Practice/functional or PMO Teams

  • Work closely work with billing specialists, delivery managers, solutions architects, capacity managers and IT teams for the automation strategy and coordinate efforts from a practice point of view

  • Account Ownership and Reviews

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Dell Technologies product knowledge on Servers, Storage and Backup Domain to understand the current and future technical issues

  • Technical Troubleshooting, Log Analysis, Problem-Solving Skills, Customer Handling Skills, Data Analytics and Consolidation of Reports

  • Perform solid organizing and planning skills to oversee program deliverables

  • Should have strong time management, prioritization skills and be able to work in a team environment with little supervision to author process documents and value addition for manual and/or automated activities of work items

  • Ability to quickly and completely understand strategic questions, gather relevant information, perform necessary analysis and develop an insightful opinion

Desirable Requirements

  • Preferably BE/B.Tech/BCA/ BSc with overall 5+ years of total experience with 2-3 years of service delivery experience

  • Experience with MS Excel –Macros, Pivot Tables & Strong Presentation Skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. (https://jobs.dell.com/diversity-and-inclusion)

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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