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Dell Specialist, Order Management (I4) in Bengaluru, India

Key Responsibilities

  • Understands the order to cash process as well as the systems and processes that support it.

  • Applies revenue recognition fundamentals and demonstrate an ability to apply them to transactions.

  • Builds relationships with internal customers and cross functional internal departments in order to manage information and the timely resolution of issues

  • Report to management the current status of orders and communicate the action plan to ensure orders are processed for assigned territory

  • Maintains accountability and an appropriate sense of urgency.

  • Power users on Dell EMC Revenue Systems for International Finance, Sales, Manufacturing, Global Services, etc.

  • Working with multiple departments to resolve complex issues.

  • Act as intermediary between Dell EMC USA and International Subsidiaries.

  • Administration of global business practices; liaise with our partners & customers in GRA, GBS, Governance, PSC, Sales & the wider EMC Community.

  • Responsible for reviewing & managing all sales orders within APJC, EMEA an US for completeness and accuracy.

  • Collaborating on complex customers issues

  • Reports to management weekly on backlog & pending deals

  • Develops action plan for non-complete orders

  • Provides support to various EMC departments

  • Primary contact for Field Sales, Operations, Finance and Manufacturing Essential Requirements

  • Good Verbal and written communication skills.

  • Sense of Urgency

  • Attention to detail & Ability to multi task

  • Work within a team environment and independently.

  • Microsoft Office products (Outlook, Excel, Teams)..

  • Ability to work under pressure and prioritize tasks

  • Has strong problem solving and multi-tasking ability.


3 to 4 years’ experience in Order management or order to cash domain.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.

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