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Dell Specialist, Order Management (I4) in Bengaluru, India

Key Responsibilities

  • Understands the order to cash process as well as the systems and processes that support it.

  • Applies revenue recognition fundamentals and demonstrate an ability to apply them to transactions.

  • Builds relationships with internal customers and cross functional internal departments in order to manage information and the timely resolution of issues

  • Report to management the current status of orders and communicate the action plan to ensure orders are processed for assigned territory

  • Maintains accountability and an appropriate sense of urgency.

  • Power users on Dell EMC Revenue Systems for International Finance, Sales, Manufacturing, Global Services, etc.

  • Working with multiple departments to resolve complex issues.

  • Act as intermediary between Dell EMC USA and International Subsidiaries.

  • Administration of global business practices; liaise with our partners & customers in GRA, GBS, Governance, PSC, Sales & the wider EMC Community.

  • Responsible for reviewing & managing all sales orders within APJC, EMEA an US for completeness and accuracy.

  • Collaborating on complex customers issues

  • Reports to management weekly on backlog & pending deals

  • Develops action plan for non-complete orders

  • Provides support to various EMC departments

  • Primary contact for Field Sales, Operations, Finance and Manufacturing Essential Requirements

  • Good Verbal and written communication skills.

  • Sense of Urgency

  • Attention to detail & Ability to multi task

  • Work within a team environment and independently.

  • Microsoft Office products (Outlook, Excel, Teams)..

  • Ability to work under pressure and prioritize tasks

  • Has strong problem solving and multi-tasking ability.

Experience

3 to 4 years’ experience in Order management or order to cash domain.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .

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