Dell Sr Analyst, Ent Tech Services-VxRail(vCenter, ESX, ESXi) in Bengaluru, India

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services , we are looking for a Senior Analyst , Ent Tech Services to join our remote technical assistance team in Bangalore

Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Summary: The Senior Analyst will be responsible for providing L1/L2 technical and customer support to VxRail customers. You will be responsible for applying basic technical support skills to handle customer incidents and case resolution. You will receive customer requests from Support Centers, directly from Customers or Partners, Internal Employees, Remote Maintenance Calls and/or Chat & Web Support. Requests must be handled quickly and responded to immediately. You may need to escalate or Work with more senior resources to resolve more complex issues.

Role and responsibilities:

  • Opening, updating and reporting on customer cases opened through VxRail ticketing system.

  • Apply basic technical support skills to handle customer incidents and case resolution

  • Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment

  • Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution

  • Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings

  • Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.

  • Validate technical information and issues early warnings and shares information as needed.

  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

Skills Required:

  • Must have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization.

  • Virtualization – VMware vSphere – VCP certified or relevant work experience

  • Knowledge on vCenter, ESX, ESXi.

  • Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience

  • Experience in a technical and/or customer support setting is mandatory

  • Excellent business communication skills: understands how to communicate to customers

  • Quick learner, passion to challenge cutting edge technology

  • Can work in high-pressure environment

  • Education: Bachelor’s Degree preferred or matching work experience

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

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