Dell Sr Analyst, Ent Tech Services-VxRail(vCenter, ESX, ESXi) in Bengaluru, India
Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services , we are looking for a Senior Analyst , Ent Tech Services to join our remote technical assistance team in Bangalore
Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Summary: The Senior Analyst will be responsible for providing L1/L2 technical and customer support to VxRail customers. You will be responsible for applying basic technical support skills to handle customer incidents and case resolution. You will receive customer requests from Support Centers, directly from Customers or Partners, Internal Employees, Remote Maintenance Calls and/or Chat & Web Support. Requests must be handled quickly and responded to immediately. You may need to escalate or Work with more senior resources to resolve more complex issues.
Role and responsibilities:
Opening, updating and reporting on customer cases opened through VxRail ticketing system.
Apply basic technical support skills to handle customer incidents and case resolution
Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
Validate technical information and issues early warnings and shares information as needed.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
Must have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization.
Virtualization – VMware vSphere – VCP certified or relevant work experience
Knowledge on vCenter, ESX, ESXi.
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
Experience in a technical and/or customer support setting is mandatory
Excellent business communication skills: understands how to communicate to customers
Quick learner, passion to challenge cutting edge technology
Can work in high-pressure environment
Education: Bachelor’s Degree preferred or matching work experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .