Dell EMEA Channel Sales Operations in Bracknell, United Kingdom
RSA EMEA Channel Sales Operations
RSA Business-Driven Security™ solutions help customers comprehensively and rapidly link security incidents with business context, enabling them to respond effectively and protect what matters most. Our award-winning solutions for threat detection and response, identity and access assurance, consumer fraud protection, and business risk management help RSA customers thrive in an uncertain, high-risk world.
Channel Sales Operations will support sales organization through partner, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to channeladministration, supporting sales reporting and communication. Evaluates and implements improvements to sales programs and processes anticipating demands, partner account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Provides pre-sales and/or post-sales operational support.
Manages order fulfilment.
Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
Liaises between the customer/partner and sales organization.
Focuses on delivering a positive customer or partner experience.
Facilitates product and sales information flow.
Drives sales operations process improvements.
Serves as interface for order status and handles order escalation and SKU management.
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
May be responsible for influencing sales behaviour and capabilities.
Develops, designs, and monitors operational sales tools, tasks and programs
Extensive coordination of communications and information dissemination with sales force and cross- functional organizations
Leads process improvement programs cross- functionally
May play team lead role
Ability to analyse detailed information and draw accurate conclusions
Strong project management skills
In-depth understanding of business environment. Understands industry trends. Consultative skills
Understanding of key sales and management reporting tools.
Advanced computer skills
Education and Experience
Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .