Dell Customer Services Specialist for United Kingdom and Ireland in Bratislava, Slovakia

Customer Services Specialist for United Kingdom and Ireland

Competitive Salary

Bratislava

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Business Services at Dell, we are looking for a Customer Services Specialist to join our team in Bratislava .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem

  • E-mail and phone communication to support sales service provided to customers

  • Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction

  • Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations

  • Enhancing the value of the positive customer experience through the knowledge, information and advice given

  • Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

  • Use your own initiative to find new solutions for unusual or problematic situations regarding the customers order to ensure the best experience with Dell

Essential Requirements

  • 1+ year of work experience; position is suitable for fresh graduates

  • Secondary education

  • English language written and spoken

  • Excellent communication skills

  • Customer focus

Salary : starting from 1,200 EUR gross/monthly

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Read our Equal Employment Opportunity Policy

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Dell Bratislava Benefits

  • Relocation Support: One time financial contribution | Buddy system | Immigration Service

  • Health and Insurance Support

  • Flexible working hours – home office

  • Volunteering & Community involvement

  • Work life balance | Gym in the house & sport activities | Additional days off Canteen & Cafeterias in the house

  • Developmental opportunities: Language courses | Development days & programs | Lectures with leaders and external guests

  • Product Purchase Plan & Practical Discounts

Customer Care Team Benefits

  • Quarterly financial awards

  • Multicultural environment

  • Fun Activities

  • Special Christmas events