Dell IT User Experience Researcher in Bratislava, Slovakia

Junior IT User Experience Researcher

Competitive salary

Bratislava, Slovakia

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the IT organisation User Experience Team s at Dell, we are looking for a IT User Experience Researcher to join our team in Bratislava .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

  • Creation of surveys, user research and usability testing, analyzing the data from it and making proposal of changes to make tools user friendly

  • Analyzing, reporting and presenting of data

  • Cooperation with internal stakeholders to make tools easier for end users

  • Designing a sentiment measurement framework for IT services

  • Developing and operating an internal customer satisfaction survey engine

  • Conducting remote and in person Usability Research on key IT services

  • Building out an interactive sentiment dashboard in Tableau

Essential Requirements

  • Degree in computer science, engineering, cognitive psychology or similar

  • Experience with surveys and research

  • Strong analytical and numerical skills

  • Comfort with change and working in emerging areas

  • An interest in using measurement and data to solve problems

Desirable Requirements

  • Strong communication/presentation skills

  • Database & web development (CSS3/HTML5)

  • Excel & Powerpoint proficiency

  • Visual Design Skills

Salary starting from : 1240 EUR gross monthly

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.