Dell Sales Operations Analyst for Upgrades Presales Team in Bratislava, Slovakia

Sales Operations Analyst for Upgrades Presales Team

Competitive salary


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sales Operations Analyst for Upgrades Presales Team on our Upgrades Enterprise Infrastructure Upgrades team in Bratislava.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Key Responsibilities

  • Provide pre-sales support for Dell EMC Upgrades product queries, increase our presence in specific EMEA markets and create additional local support and opportunities to Sales Teams

  • Support the value proposition of the product - the Dell EMC Upgrades are premium products and this value needs to be continuously brought to the attention of the market

  • Working with the EMEA Enterprise Infrastructure Marketing team to develop the role, implementing changes and new training around products and procedures, Assists with driving process improvement programs cross- functionally.

  • Investigate on marketing dynamics (customer needs and challenges, pricing, part availability, etc.) in the regions and highlight issues

  • Reporting, business pipeline, review with EI Manager, drive visibility of Dell EMC Upgrades performances

Essential Requirements

  • 2+ years of technical experience or ability to learn technical aspects of the job

  • Fluent English AND any of these additional languages: French/German/Arabic/Italian

  • Capacity to learn on the fly the full range of Dell technology, products, and services and be able to identify how these products and services align to customer needs

  • Financial and analytical experience, good communication skills

  • Build knowledge and awareness on account team about Dell's products and services to include keeping them up to speed on new products/service and how that team's customers can benefit from them

  • Capacity to explain technical, industry, and market facts to position Dell EMC as a competitive solution

Salary: starting from 1250 EUR gross monthly


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .