Dell Sr Advisor - Delivery Specialist (Hybrid) in Brentford, United Kingdom

Deployment Services is part of Dell EMC’s Global Support and Deployment organization and is focused on delivering world-class services to help our customers maximize the value of our Storage, Data Protection, and Converged Solutions. Our service portfolio consists of implementation (design & planning, installation & implementation, configuration & integration, upgrade & expansion), data migration and residency services. Our key objectives are driving world-class customer experience, industry-leading team member experience and services growth, as well as contributing to the financial success of Dell Technologies with profitable services revenue.

Operating within this function, the Delivery Specialist provides operational support to customers for implementation and management of Dell EMC solutions, works closely with the customer on Dell EMC Best Practices and ensures that Dell EMC solutions work as intended in the customer's environment.

The Delivery Specialist provides custom design and implementation support on Dell EMC products involving software, at the customer site, including pre-sales kick-offs, initial design workshops, implementation, customization, integration and outline orientation for the customer. The Delivery Specialist also works closely with Dell EMC Sales, Customer Service, Project Managers and other Deploy personnel, Corporate Technical Support and the customer to ensure a smooth transition from start-up to integration/production mode.

Key Responsibilities

  • Represents Dell EMC in a professional manner to customers, partners, and other Dell EMC personnel at all times. Trains customer personnel when authorized by Deploy Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor where possible and assists or presents training development environments to peers, customers, and other organizations

  • Performs according to established safety standards. Reports unsafe situations and recommends improvements.

  • Supports and reports to the Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned deploy activities when outside the expected duration.

  • Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.

  • Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.

  • Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations.

  • Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell EMC best practice documentation. Performs necessary infrastructure maintenance in accordance with Dell EMC and customer's change management policies.

  • Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document, and the Architecture Design Document. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results

Essential Requirements

  • Minimum of 3 years in a design and/or implementation role, including strong technical ability in one of more of the following: Isilon, Unity, VNX, ECS, VMAX (Block & File).

  • Dell EMC Proven Professional Certification

  • Proficiency in software and/or operating systems environments.

  • Analytical skills

  • Problem-solving skills

  • Customer focused with good written and verbal communication skills

  • Must hold a current and clean drivers license

Desirable Requirements

  • UK SC National clearance

Benefits

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.

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