Dell Contact Center Designer in Bucharest, Romania

Telecom Design Engineer Consultan t

Competitive salary

Bratislava, Bucharest

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Telecom Design Engineer on our IT infrastructure team in Bratislava or Bucharest

The ability to drive human progress through technology relies on robust and reliable IT infrastructure – and that’s what our IT Infrastructure team provides to our customers. We’re a team of experts optimizing the performance and integrity of IT infrastructure and ensuring consistency and synchronization across all infrastructure components. Alongside supporting new and existing applications, we work with other IT groups and business units to troubleshoot and resolve technical problems.

Key Responsibilities

  • Provides telecommunication voice hardware and software solutions to undefined business user needs

  • Provides leadership to a talented group of engineers to deliver innovative, high quality products on a foundation of architectural and engineering excellence.

  • Responsible for meeting budgetary goals and objectives.

  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers.

  • Uses experience, innovation and judgment to make decisions that may be based on partial information.

  • Considers Dell-wide implications of decisions and recommendations.

  • Adapts and integrates own experience with Dell-wide strategy.

  • Analyzes and forecasts business and market trends.

  • Organizational expert within defined subject area.

  • Integrates deep subject matter expertise with: - Industry experience. - In-depth knowledge of professional standards and trends within area of expertise. Relevant related disciplines. - Business goals and strategy.

  • Understands impact of emerging business trends and their implications for Dell and its customers.

Essential Requirements

  • 10+ years of experience in voice engineering, primarily in the contact center space

  • Strong technical background, and experience in building next generation reference architectures and solutions to enable business strategies

  • In-depth knowledge and experience in contact center with a proven track record

  • Experience in a large global and multi-channel environments, with experience in Omni-channel strategy and execution

  • Experience managing and optimizing operation and program budgets

  • Strong organizational planning and development, business judgment, influential skills and technical leadership

  • Experience in services and support, and working knowledge of end-user/customer experience

  • Strong communication and relationship skills

  • Experience communicating vision for best in class IVR applications and benchmarking.

  • Experience with User acceptance testing and change control

  • Strong experience with leading business strategy and direction for IVR with business partners

  • Experience with defining REST API standards

Desirable Requirements

  • Industry knowledge of the retail and electronic commerce space; with an emphasis on the purchase path

  • Keen interest in keeping up to date on the latest trends and technologies

  • Experience on SCRUM methodology and operation in an AGILE development environment

  • Experience with establishing processes, controls, risk management and resource allocation

  • Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline

  • Experience with defining REST API standards

  • Experience with Java programing language

  • Experience with Avaya Contact Center products such as but not limited to Aura Elite, Experience Portal, System and Session Manager, PodFX, Context Store, Breeze and Dynamic Routing.

For Slovakia salary starting from: 3500 EUR gross/monthly

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can help us resolve complex infrastructure problems, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .