Dell Network Security Support Engineer - Secureworks - Bucharest, Romania in Bucharest, Romania

Secureworks (SCWX-NASDAQ) is a global leader in intelligence-driven information security solutions. We help organizations confidently pursue business goals in a digitally-connected world. Consistently recognized by industry analysts and readers’ polls, we are one of the best in the world at understanding and anticipating threat behavior. We see 250 billion events every day across 4400 clients in more than 55 countries, and our solutions work across all the layers of a client’s security environment, including 330 different vendor technologies. Join a talented, dedicated, and diverse team of researchers, analysts, engineers, consultants and business professionals who are focused 100% on protecting our clients from cyber threats. We seek out the brightest minds and empower our teams with the tools and support they need to fight the bad guys and maintain our company’s leadership in the cyber security industry.

Uniquely positioned to adapt as the industry evolves, we are also proud to be part of the Dell Technologies family. We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Position Summary:

Network Security Support Engineer provides technical support, documentation, and training to our Security Operations Center (SOC) teams. This team member should be well versed in many technologies with a customer first mentality. Security, networking, project management and Linux are critical skills for this team. Our managed platforms include, but are not limited to, technologies from vendors such as Cisco (Firepower), Lastline, Carbon Black, McAfee, and Tipping Point. This position is responsible for providing specialized support for industry leading IDS/IPS, advanced malware detection, and endpoint security platforms including handling platform upgrades, applying signature updates, performing policy tuning, as well as maintenance and troubleshooting. The Network Security Support Engineer will support a 24x7x365 SOC environment and collaborate with members of the Security Analysis, Device Management, Health Monitoring, Client Services, and Product Management teams. The Network Security Support Engineer is responsible for being the focal point of IDS/IPS, advanced malware, and endpoint security support and mentorship for the SOC. The Network Security Support Engineer is expected to plan, coordinate and implement third party software updates from vendor releases, through a mature validation and deployment process. Finally, the Network Security Support Engineer will be the escalation point for issues encountered by the SOC teams as related to service delivery.

  • Experience and a strong skill set with IDS hardware and software platforms, such as Firepower (snort), Cisco, and TippingPoint, and McAfee

  • Experience with endpoint security products such as Carbon Black Response and Carbon Black Defense, Crowdstrike, and RSA

  • Experience with malware detection (sandboxing) products such as Lastline and FireEye

  • Experience with leading Next-Generation Firewall platforms such as Check Point, ASA, FTD, Fortinet, and PAN are a plus

  • Experience with Cloud services, including support for AWS, Azure, and Microsoft O365 is a plus

  • Thorough understanding of the OSI and TCP/IPS models are required

  • Strong knowledge of application layer security and architecture is desired

  • Experience with Linux, UNIX, Windows operating systems

  • Understanding of network services, exploits, vulnerabilities and attacks

  • Strong networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces

  • Understanding of regular expressions

  • Solid Understanding of Packet Analysis Tools (TCP dump, Wireshark, Ngrep, etc.)

  • Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills

  • Scripting/programming skills a plus

  • Experience using ticketing and CRM systems

  • Excellent organizational and communication skills are required

  • Excellent interpersonal and client service skills are required

  • Dedication to customer service and passion for learning and security

  • Strong attention to detail with the ability to take direction and execute on tasks assigned

  • Work with 3rd party vendors in resolving escalated client issues

  • Work with other teams in ensuring that assigned platforms meet compliance

  • Work on special projects to ensure service delivery

  • Participate in an on-call rotation to provide off-hours emergency support to the SOC teams

  • Provide training to SOC analysts

  • Continue education on industry standards including obtaining certifications

Essential Requirements:

  • 4-8 years of relevant experience or equivalent combination of education and work experience

  • Strong decision making skills and a team player, technical background in networking and security technologies

  • University education, degree in Computer Science, Information Systems, or Networking and Security

  • Practical knowledge of network and web attacks such as SQL injection, XSS, and other exploits

  • Network troubleshooting skills

  • Strong analytical capabilities problem solving skills, providing solutions in a systematic and clear manner, easily understood and followed by colleagues

  • Excellent communication skills - written and verbal for both internal and external clients

Desirable Requirements:

  • Knowledge in the management of one or more IDS platforms

  • Deep understanding of HTTP and Internet security technologies

  • Demonstrated experience in fostering collaboration, innovation, creativity and teamwork

  • Ability to drive key initiatives with minimal direction, multi-task and work well under pressure

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.