Dell Jobs

dell footer logo

Job Information

Dell Support Admin for Content Governance Platform in Bucharest, Romania

Support Admin for Content Governance Platform

Delivering solutions for customers around the globe takes huge vision – but it’s our eye for detail that drives us forward. Professionals in our Administrative Support team take care of the vital details that keep our business running smoothly, worldwide. Diverse departments rely on our team for all kinds of administrative assistance and secretarial duties – from preparing correspondence, presentations and reports, to maintaining confidential, business-critical records and information.

Join us as a Support Admin on our Technical Support team in Romania to do the best work of your career and make a profound social impact.

What you’ll achieve

We are an international, enthusiastic, creative, and knowledgeable group who enjoy working in a fast-paced, culturally diverse environment. As part of our commitment to excellence, we continually re-invent and improve our customer knowledge, our processes, and our technology to deliver an information experience second to none for our customers.

We are seeking a Support Administrators for our content governance global application (Acrolinx) to support internal organizations across Dell Technologies.

You will:

  • Work in a small, fully-remote, multi-functional team that maintains the systems at the core of our business and manage a support queue of application, technical and process inquiries, issues, questions as part of a support team

  • Work with internal teams to assess their needs, address their issues, and provide solutions in a clear, concise way.

  • Work as part of the support team to develop best practices, training and support materials to help stakeholders solve issues.

  • Provide feedback and insight to the PMO to improve the platform for stakeholders

  • Monitors and tracks all support calls, provides call status updates at regular intervals and communicates status to customers using Tracking Databases.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5+ years of support or admin role of enterprise-scale content related technology (CMS, ECM, etc), content development, content governance/quality, or content applications

  • Strong interpersonal skills and adaptive communication style.

  • Strong Analytical ability

  • Ability to work in a team environment and also to work independently

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

DirectEmployers