Dell Senior Analyst, Services Project/Program Management in Buenos Aires, Argentina
Job Family Summary:
Leads the development and implementation process of the company’s products and services involving departmental or cross-functional teams focused on the delivery of new and/or existing products or services. This
is typically a client facing 'billable' role.
Services Project/Program Management - Individual Contributor
Works with internal and external clients/customers to monitors the progress of Mid and Long Term Residency contracts, or handle small projects from initiation through delivery and ensures technical compatibility for the various accounts.
Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.
Career Level: I6
Job Title: Senior Analyst, Srvcs Proj/Prog Mgmt
Responsible for assisting in the management of low risk projects, the execution of standard project plan, maintaining project quality and focus as directed Coordinates standard project plans, delivers against standard
Understand and Align activities based on Statements of work (SOW)
Works under the general direction of (Sr) Project Manager and Delivery Manager.
Produce Project Handovers, Maintain and Perform Financial Follow ups of Projects.
Perform Project Back Office Activities as Document management, PO management, Financial Forecast, Cost Management and Revenue Management.
Create and Maintain Rapport with Internal and External Customers.
Mail and Phone Communication with Internal and External Customers.
Ensures the successful completion of required deliverables/milestones and system based project closure
Understands the importance of customer satisfaction and acts accordingly
Makes management aware of potential issues or customer escalations
Point of contact for project schedule
Perform agreed Communication Plan.
Provide performance feedback to management
- 3+ years of related experience in IT industry with a Bachelor´s degree
Soft Skills Required:
This role demands a Proactive approach and excellent Phone and Mail Communication Skills, as will have interaction with External Customers and Internal Management.
Strong ability to work in a team environment
Excellent customer service skills
Fluent Spanish Required
English Intermediate or Above Required.
Portugues language Desired.
Industry Certifications (CCNA, ITIL, Six Sigma) Desired
PMP or equivalent Certification Desired
The role requires 30% of the day speaking/hearing thru a phone or headphones*
*All our facilities are wheelchair accessible*
*Person will need to see images, designs, colors, and will need to read from a screen*
*Strategy could change, the person would need to be able to adapt the focus accordingly*
*This position could work from home 3 times a week (after a learning period)*