Dell Manager - Project Management Office (French/ Italian/ German/ Spanish language is a must) in Cairo, Egypt
Manager - Project Management Office (I8/C2)
This details the Manager role within the ProDeploy Remote Deployment Center (RDC). This position leads a team of Project Managers and Delivery Engineers supporting EMEA in the day-to-day project operations, including coaching, process evaluation and innovation, data analysis and reporting. The Manager is the site leader for the RDC and reports into leadership in Ireland.
The RDC project management team supports a high volume of low and medium complexity transactional projects related to Dell Enterprise Deployments (Legacy offers and ProDeploy). They define and oversee a project’s success criteria, customer interactions, processes, schedules, resources, and deliverables. They are adept at coordinating project contributors across functions, including sales, planning, customers and delivery, and driving the project from creation to closure.
A successful Manager is passionate about the customer experience, demonstrates excellent communication skills, effective personal/time management, employs strong personal initiative, thrives in a self-directed environment, and is effective at multi-tasking.
Daily responsibilities also include overseeing project managers/resolving project escalations, driving efficiency within the PM process, ensuring global RDC alignment and monitoring PM performance/driving improvement.
Requires standard office hours to support specific countries/customers within each country.
Leads a team of Project Managers, and Delivery Engineers responsible for daily coaching, project level assistance and resolving customer escalations.
Comfort fielding inquiries from internal and external customers regarding project status or project escalations.
Maintains a constant Customer Experience focus.
Relationship builder with internal and external partners.
Proactively identifies potential issues, drives resolution to avoid customer impact and facilitate continuous improvement.
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
Works with Sales to increase Dell footprint within customer.
Maintains a constant focus on cost management and revenue attainment.
Able to comprehend the installation Statement of Service sold and articulate the service description/ project to the customer.
Supports administrative activities for the team: project assignment, scheduling tool management, time and attendance, etc.
Identifies opportunities for growth and innovation and facilitates internal process improvement.
Provide regular business updates to Director.
Ability to gain knowledge of Dell’s hardware and installation offers; Proven ability to learn and manage technical solution (compute, storage, network, and software) requirements in the construction and ongoing delivery of engagements
Efficient use of Dell systems, tools and applications
Fluency in English and one or several of the following languages: Italian, French, German, Dutch or Spanish (verbal and written) and effective at facilitating communication among team members with varied cultures, backgrounds, and areas of expertise
Able to be onsite, provide tactical direction and serve the team as a point of escalation and expertise on each engagement.
Ability to articulate messages clearly and concisely, while effectively facilitating communication among team members with varied cultures, backgrounds, and areas of expertise.
Excellent Project Management skills with a passion for providing superior customer service.
Experience working with European customers. Able to understand/relate to customer’s needs from different countries/ geographical areas.
Works on abstract and complex problems requiring evaluation of intangible variables with minimal direction and able to propose viable solution.
Ability to think independently and apply effective problem solving skills.
Ability to reach project objectives while remaining within budget/time constraints.
Able to engage in customer escalations, quickly understand project status, customer needs, identify required actions, and direct team on next steps.
Ability to provide management with clear and concise performance updates
Proven ability to manage and prioritize time and resources to meet customer service requirements
Consistently project a positive and professional image
Undergraduate degree or equivalent relevant work experience
Proficient with MS Excel and Outlook, and possess the ability to learn additional software programs
8+ years relevant work experience
10+ years relevant work experience
Minimum of 2+ years’ experience in technical project management, including at least 1 year in the deployment of infrastructure projects for medium-to-large size enterprise data centers
Familiarity with professional services software delivery and deployment processes
Solid capability in the 9 PMI PMBOK knowledge areas
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.
Closing date: xx xxxxxxxxx 20xx .
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