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Dell Principal Engineer, Service Delivery in Cairo, Egypt

Principal Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

  • Principal Service Delivery Engineer

DellTechnologiescustomers rely on our products and services to drive progress. So, we take the service we provide extremely serious. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.

Join us as a Principal Service Delivery Engineer in our Managed Service s Organization inCairo.Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products.

What you’ll achieve

As aPrincipalService Delivery Engineer, you will provide world-class delivery support by building an in-depth knowledge of our customer’s priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.We are looking for people who think outside the box and have a proactive attitude.

You will:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduledjobs

  • Provide support per request from various constituencies.Investigate and troubleshootissues

  • Repair and recover from hardware or software failures. Coordinate and communicate with impactedconstituencies

  • Identify system performance issues and drives the development of tools tocorrect

  • Serves as a subject matter expert, andprovide assistanceandtechnical guidance to less experienced teammembers

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 10+years of Experience in remote IT Infrastructure support of global enterprise clients

  • Expert-level technical experience with enterprise NAS storage, particularly onECS, Isilon, Unity

  • Strong experience in Linuxis mandatory.

  • Proficiency with VMware vSphere

  • Strongunderstanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching, and firewalls.

  • Experience withAnsible,PowerShell, and other scripting languagesis highly preferred.

  • Experience in Anti-virusis a plus.

  • Experience with monitoring tools such as SRM or Nagios is a plus.

  • German language is a hugeplus

  • Excellent communication and presentation skills.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself andhave the opportunity todo the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by2030here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy

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