Dell Senior Engineer, Technical Support in Cairo, Egypt
Technical Support Engineer III - Isilon
Location: New Cairo
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer III on our Technical Support Engineer team in New Cairo .
Obtain data from customers to get a thorough understanding of customer requirements and problems.
Work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution.
Interface with customers via e-mail, phone and/or WebEx.
Analyze logs and core files as needed to work towards resolution of customer issues.
Work with 3rd party service providers in the process of analyzing and resolving customer issues.
Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.
Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Isilon product family.
Create content for the knowledge base through accurate case documentation.
5 + years Technical Support experience (NAS, Storage environment preferred).
Previous troubleshooting experience.
Bachelors or equivalent working experience.
ISM, Red-hat and CCNP are a plus.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .
Closing date: 12/12/2019