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Dell Service Delivery Management in Cairo, Egypt

Service Delivery Management

Support the Telco Managed Services delivery organization to make work more efficient through adequate delivery tools, processes, ways of working, common structures, measurements & KPIs, and competence management. Identify and execute improvement initiatives within the service delivery organization to accelerate service delivery, efficiency and performance. Secure close collaboration with Service Delivery Organization, Centers of Excellence and Product Management to maintain and upgrade Ways of Working, Competence and Knowledge Management practices.

In order to succeed in a Service Delivery Management position its key to understand the importance of continually challenge the status quo and drive continuous improvement. You must have strong analytical skills, ability to keep deadlines, champion change and drive service integrity. In this position you are expected to work, collaborate and communicate in a global environment, sharing knowledge and driving end-to-end service delivery. Experience and knowledge of FCAPS and ITIL frameworks is a must.

Key Responsibilities:

  • Manage and Support Service Delivery

  • Maintain delivery models and frameworks

  • Manage stakeholders on all levels within Global Service Delivery

  • Deploy and implement Service Delivery best practices

  • Drive continuous improvement

Key Competence Requirements:

  • Minimum 5 years of experience in Service Delivery Management

  • Proven experience with FCAPS and ITIL

  • Understanding of Telco technologies and network (RAN, Core, MEC, Cloud, Infra)

  • Change & Improvement Management Skills

  • Project Management Skills

  • Strong Communication Skills

  • Financial Acumen & Skills

  • Knowledge Sharing & Collaboration Skills

  • Dell Portfolio Knowledge is a plus

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