Dell Serviceability Engineer in Cairo, Egypt

ACCOUNTABILITY

Drives a core product design team to deliver a product(s), service(s), or solution(s) to external customers.

Leads cross-functional, Worldwide core team(s), kicks off programs, establishes schedules and drives meetings.

Cross Functional Team members can include Services, Engineering, Quality, Product Operations, Marketing, Procurement, Global Operations, Finance, etc. Drives the core product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs).

Prepares core product design team and extended teams for internal and external ISO Audits for Dell to maintain ISO Corporate Compliance.

Manages audit process and drives for success.

Establishes clear objectives and deliverable for each program that support the LOB’s business.

A Program Manager is often expected to manage multiple programs in parallel. Develops Offer Life-cycle deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates.

Tracks progress, reports status and makes necessary corrections to achieve program objectives.

Establishes working relationships and influences/persuades at the Manager, Director, General Manager, Vice President, and Senior Vice President level. Subject matter expert in product development processes, product/solution areas, and customer needs and usage.

Builds effective, high performance core product design teams and provides ongoing performance feedback to functional management.

Leads the cross functional team to define the product/solution definition and requirements.

Manages the creation, review and approval of the MRD and Phase Exit materials. Works with core product design team and executive leadership to establish quality and customer experience goals for the program.

Works with the core product design team to establish plans to achieve the quality and customer experience goals. Drives the creation, review and approval of the Program Plan or Statement of Work (SOW).

Manages major risks and issues through effective contingency planning and proper escalation. Ensures core product design team members communicate post mortem findings to the appropriate departments.

Attaches each phase exit document lessons learned and review lessons learned for the next phase. Manages and communicates program changes post Plan Exit using PCR’s to ensure cross functional/org alignment.

Analyzes and reports actual performance vs. Program goals. Drives team to deliver quality results at, or better than, quality goals.

Manages non-product or solution cross-LOB initiatives, examples include Cost of Goods Sold management, and Resource sizing/planning. RESPONSIBILITIES Presents and communicates status to discipline management. Leads a program of low complexity (technology, organizationally). Implements change as directed in the product development process.

Key Responsibilities:

  • Perform Serviceability related testing of all new product versions.

  • Documents validation.

  • Serve as SME (subject matter expert) to the support and the field teams.

  • Interact with product support team, professional services, product management and engineering to identify the most impacting product improvements and implement them into the product

Additional Skills:

  • Ability to quickly learn new technology and products (implementation level)

  • Working knowledge of PC or Server Hardware and Components or troubleshooting experience

  • Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..

  • Linux or Windows or Unix Basic System Administration

  • IP or Fibre Channel Networking protocols experience or knowledge

  • Understanding of Computing and Storage Virtualization a plus

  • IT infrastructure, cloud architecture and industry knowledge a plus

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.

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