Dell Sr Data Analyst, Pricing in Cairo, Egypt

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Reporting To: Director, CS Revenue Generation

Position Overview

The senior data analyst for EMC’s CS Services Revenue Generation Team leverages Big Data / data analysis tools to provide the business access to information that generates insights and intelligence into financial performance, customer behavior, and field activity. These tools are crucial for helping the Revenue Generation team uncover opportunities for enhancing Dell’s $4b customer service bookings and revenue.

This role includes a blend of development and execution of fact-based reporting, data analytics, and updating and supporting various analytical models used to enhance decision-making across Maintenance Revenue (Point of Sale and Renewals Maintenance Contracts) streams.

Principal Duties and Responsibilities:

  • Develop, optimize, automate and maintain database ETL jobs and reports to ensure the on-demand availability of critical information to business analysts and decision-makers and other downstream processes

  • Support administration of a shared Tableau server site

  • Support senior business / data analysts on the team with complex queries

  • Support the development and analysis of key views into the business and help partner with operational teams to define datasets and metrics to measure the effectiveness of the business

  • Support the business with quick turnaround on ad hoc data analysis requests and serving as a Subject Matter Expert into Services and Contracts data

  • Continuous documentation of processes


· 2-3 years’ experience with database querying/reporting tools

· Advanced SQL skills

· Advanced MS Excel, MS Access skills

· Exposure to SFDC, BOBJ, Pentaho (or similar ETL tools), and Tableau is advantageous

· Big Data experience is a plus (e.g., using Python, R, or similar tools)

The perfect candidate will:

  • Be inquisitive and eager to learn

  • Be organized and detail-oriented and operate in a fast-paced environment

  • Ability to understand business requirements and translate them into technical designs

  • Have a sense of urgency, responsiveness, and ability to multitask

  • Work well individually as well as in groups, be a team player

  • Translate and communicate actionable recommendations in layman’s terms

  • Share knowledge, and welcome advice/learning/ideas from others