Dell Customer Success Sr. Manager in California

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Dell EMC is the world leader in information storage systems, software, networks, and services that store, protect, move, manage and access the explosion of content. Dell EMC solutions are enabling enterprises of all kinds to unite information as one resource, harness it as one source of value, and leverage it as one asset to reach the goals of the organization. If you thrive in a challenging, results-oriented, and rewarding environment take a closer look at one of Fortune's 100, and Washington Post 2015’s Best Places to Work, Dell EMC Team up with the world leader and achieve your own ambitious goals! Dell EMC wants to talk to candidates interested in the following opportunity:


Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintaining of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Develops and executes sales engineering and/or complex specialist selling strategies and identifies opportunities for process improvements. Provides technical expertise to sales organization in selecting, implementing and developing competitive product and services applications and solutions. Coordinates with account management resources to make customer calls and presentations as well as participate in bid and walk-through meetings with the customer as necessary. Ensures proposed solution meets the technical and business needs of the customer. Estimates overall solution performance, and price for budgetary estimates. Serves as thought leader and company subject matter expert on specific technical projects with customers. May provide product and service feasibility analysis in support of sales efforts with sales representatives. May publish technical articles regarding specific applications


Manages Sales Engineering individual contributors focused on larger or more complex accounts or Specialists deployed on larger or more complex opportunities. May manage junior managers Establishes operational objectives for team(s) Sets focus and direction for sales engineers and/or product specialists aligned to industry vertical or business Drives focus with cross-business and cross-functional resources Drives business process improvement efforts Understands complexities of the environment and works within Dell to solve complex business issues Collaborates with other functions to resolve escalations/customer issues quickly Consults with customer’s technical management


10+ years

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