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Dell Sales Operations Specialist - Retail in Casablanca, Morocco

Sales Operations Specialist - Retail

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us to do the best work of your career and make a profound social impact as a Sales Operations Specialist for Retail on our Consumer Small Business team in Casablanca .

What you’ll achieve

As a Sales Operations Specialist, you will provide pre-sales and/or post-sales operational support for Consumer Small Business Retail.

You will:

  • Manage order fulfillment, research customer order problems and deliver solutions working cross-functionally to resolve

  • Focus on delivering a positive internal customer experience

  • Facilitate product and sales information flow – Retail set up sheets

  • Drive sales operations process improvements

  • Serve as interface for order status and handles order escalation and SKU management

  • May serve as primary interface with other internal functions, based on BU and/or regional requirements

Essential Requirements

  • Fluent communication skills in English & French in both written & spoken

  • Knowledge of Microsoft applications, with mandatory Excel skills

  • Demonstrated excellent attention to detail

  • Strong analytical and problem-solving abilities, ability to troubleshoot independently

  • Ability to work under pressure, adapt to changes and meet deadlines

Desirable Requirements

  • 2+ years of relevant work experience

  • Data analysis and presentation skills are a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date : 22 April 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .