Dell Specialist, Sales Operations in Casablanca, Morocco

Sales Operations Specialist- Public France

Casablanca

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Operations Unit at Dell, we are looking for a Sales Operations Specialist to join our team in Casablanca .

The Sales Administration Manager (SAM) is responsible for managing the Administrative tasks for their assigned portfolio of customer accounts. The SAM should answer or follow up with any customer requests and is responsible for supporting the fulfillment of all orders quoted by their aligned ISR, throughout the Order fulfillment cycle. The SAM ensures good Customer Experience through a first time Right Approach, same day offline support, prompt customer request handling and proactive customer communication in a professional manner. The SAM is also strongly focus on driving customer online adoption.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Provide full administrative support to designated Internal Sales Representative(s) and associated account portfoilo.

  • Build and maintain a strong collaborative partnership with designated Internal Sales Representative(s).

  • Support reactive and proactive online adoption on designated accounts.

  • Create strong relationships with your customers to ensure their needs and expectations are met and where possible exceeded.

  • Work closely with the ASR team to manage high level issues after order entry and ensure resolution within agreed SLAs.

  • Interlock with Sales Ops to identify gaps & support improvement initiatives e.g. (NPS).

  • Manage Quoting for fixed agreement.

Essential Requirements

  • Excellent French communication skills – both verbal & written.

  • Strong Customer Focus.

  • Strong knowledge on Public customers

  • Excellent organisational skills.

  • Time management.

  • Ability to prioritize workload.

  • Attention to detail.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.