Dell Advisor Business Operations Specialty in Colombo, Sri Lanka
ACCOUNTABILITIES Provides pre-sales and/or post-sales operational support. Manages order fulfillment. Researches customer or order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and salesinformation flow. Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management.