Dell Program & Process Engineer in Columbus, Ohio

This role will report into Global Service Parts Engineering & Quality within the Support and Deployment Services organization. This role will have two main functions. The first will be to establish, drive and communicate status on repair data & tools road map and drive the transformational digital repair program. The objective will be to align on tools requirements, drive IT request activity and provide exposure/alignment to other GSP & SDS teams to share program status to drive wider visibility. A key component of this role will be to drive integration across other machine learning models within SDS and understand how other teams need repair data to be successful. The second component of the role will be to drive defining global process activity for Supplier Quality Engineer activity. The goal will be to capture and document the SQE process of the future. Once a process is captured and aligned globally, this person will be tasked to train and maintain governance of global process adherence. The training will focus on tool usage, analytics approach, partner management and other factors of an SQE role. In addition, this individual will track and incorporate best practices and communicate process changes to the global community. The benefits of this role will be to drive awareness across SDS of key program initiatives and govern the SQE community around a standard global process. This role will be in Texas with expected travel of 2 to 3 trips per quarter both domestic and international.

The primary location will be near our corporate headquarters in Round Rock but remote support is a possibility near a critical supplier location where support is available .

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Program Engineer on our Global Service Parts team in Texas.

Global Program Engineering is instrumental to the successful leadership and delivery of complex, multi-disciplinary programs and initiatives that often span business units and product portfolios. Product delivery, launch and release rely on close collaboration. But it all depends on the expertise of Global Program Engineering professionals to manage the end-to-end product lifecycle. It’s a hugely diverse area of work, with responsibilities spanning schedule management, risk management planning, driving best practices and aligning and communicating strategies.

Key Responsibilities

  • Establish, drive and communicate status on repair data & tools road map and drive the transformational digital repair program.

  • Drive defining global process activity for Supplier Quality Engineer

Essential Requirements

  • History of managing large regional or global program to completion

  • Technical program experience

Desirable Requirements

  • 10+ years of technology industry experience

  • Engineering background preferred

  • Bachelors of Science or MBA preferred


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to create a legacy of driving complex programs with global impact, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .