Dell Data Analysis Consultant - Enterprise Customer Support in Cork, Ireland

Data Analysis Consultant - Enterprise Customer Support

Ovens, Cork

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.

Key Responsibilities

The successful candidate will be responsible for:

  • Engagement as Trusted Advisor - Consultancy on planning, awareness and strategy specific to transformation initiatives, channel requests, analytics and reporting requirements

  • Performance Leadership - enable the business to scale while improving key performance indicators. Define long term strategies and operational objectives. Assist with business impact events, customer escalations and timeline roadblocks. Monitor daily progress and status to ensure optimal performance

  • Headcount Council - Provision of heat map to prioritize investment, organize and process HC requests. Provide global strategic direction, requirements of offers and feedback strategic direction through the council. Maintain regular HC outlook views and quarterly headcount overview

  • Communications – Provide regular communication with overview of key SDS HES Ops messaging, such as scorecards, heat maps, attainment, telecoms roadmap and IT updates. Present recommendations, performance and how we are supporting initiatives back to customers and stakeholders

Essential Requirements

  • 8+ years of relevant experience in a similar role

  • Extensive Data Analytics experience

  • Demonstrated ability to articulate opportunities from data

  • Advance skills in Microsoft Office Excel and PowerPoint

  • Program/Project management leadership experience

  • Ability to Lead or Collaborate with cross-functional teams

Desirable Requirements

  • Experience with Database queries such as SQL

  • Tableau reporting

  • Salesforce.com reporting

  • Six Sigma, PMP, ITIL or other relative certifications

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .