Dell Gemfire Support Engineer in Cork, Ireland
Apply NowGemfire Support Engineerat Pivotal Software
Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.
You understand enterprise customer expectations of the software support experience and judge your success by the success of your team and the happiness of your customers. Maybe you’re interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high impact situations. Either way, you thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and engaging more experienced team members as needed.
You are interested in continuously improving yourself, our support systems and products by taking training, reporting defects, and collaborating with engineering and operations to triage customer issues.
In Pivotal Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically 8 hours each day with occasional weekend support rotations.
To make sure your days are energized, Pivotal provides an open-plan office space, bringing together talented, like-minded support engineers who enjoy taking advantage of weekly Tech Talks, games, space to hang out, and enjoy a variety of snacks and beverages all day, every day (in Pivotal Corporate offices, a catered breakfast is served every weekday morning).
Daily team standups bring everyone together for a video call, to check in on what’s ahead, and for the global team to hand off critical client issues.
Your days are full of opportunities to be helpful, learn, and share knowledge as you address customer challenges, note what you do to succeed, and share it with your colleagues.
This role will specifically support our In-Memory Data Grid powered by Apache Geode - https://pivotal.io/pivotal-gemfire
Required Skills / Experiences
Our team members are all familiar, skilled, and/or experienced insomeof the following (we do not expect you to check everything on this list)
BS Computer Science or related field
Minimum of 3 years experience in the analysis, design, implementation, and debugging of distributed, data intensive, and/or object-oriented applications
Should be proficient in the use of Windows/Solaris/Unix/Linux systems and networks
Excellent analysis, troubleshooting, and communications skills
Proficient in at least one object-oriented language (past programming experience). Java, C++, or C# (strongly preferred)
Desired Skills / Experiences
Experience with GemFire or other object-oriented data management systems
Experience with SQL
Technical understanding of distributed data management systems
Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.