Dell Managed Services Principal Engineer - German Speaking in Cork, Ireland

Managed Services Principal Engineer - German Speaking

Cork, Ireland

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Principal Engineer on our Managed Services team in Cork.

Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Key Responsibilities

An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. We are also looking for people who think outside the box and have a proactive attitude.

  • Take a lead role in managing and supporting the customer’s storage environment (Incident, Change, Problem Management)

  • Performs necessary storage infrastructure maintenance in accordance with Dell EMC and customer's change management policies.

  • Provide proactive recommendations to the customer for improving storage operations.

  • Develops and maintains direct customer and broader service delivery relationships.

  • Active involvement in delivery management process improvements

  • Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.

  • Must participate in on-call activities

Essential Requirements

  • Technical college degree with 8+ years’ experience.

  • Fluency in German (both written and verbal) is essential.

  • Strong operational knowledge of the following core technologies (min 3): VMAX, Isilon, ECS, Unity, SVC, Compellent, DFS, Netapp, Netapp C Dot

  • Knowledge of storage array performance analysis\design.

  • Strong customer focus.

  • Strong communication, presentation and cross functional skills.

  • Strong analytical, problem solving, negotiation and organizational skills.

  • Dell EMC Proven Professional/Industry Certifications.

Desirable Requirements

  • Knowledge of VMware products vRO, vRA and vROPS.

  • Scripting \ Programming knowledge an advantage (Java, Python)

  • Awareness of DevOps or Agile an advantage

  • ITIL Certification preferred

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.