Dell Manager, Schedule and Account Services in Cork, Ireland

Manager, Schedule and Account Services

Competitive salary

Ovens Cork, Ireland

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Manager on our Schedule and Account Services team in Ovens, Cork.

If a customer experiences a problem using a Dell product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Key Responsibilities

  • Lead a team of Customer Service Representatives

  • Liaise actively with CS management to ensure that the target levels of activities are being met

  • Take a lead role in developing and implementing best practices

  • Provide direction to employees according to established guidelines, procedure and policies

  • Increase effectiveness of staff and tools by recognizing opportunities for development implementing new systems and structures

  • Build team structure, recognize leadership potential, and develop enhances skill sets within the team

  • Improve process efficiencies in support of objectives

Essential Requirements

  • People management experience preferably in a fast paced environment

  • Excellent organization, and interpersonal skills

  • Experience leading teams, with a strong focus on coaching and mentoring, and demonstrated success developing team members is essential

  • Solid experience in Customer Service

  • Strong strategic thinking skills, innovative and proven ability to execute

  • Fluency in English

Desirable Requirements

  • Fluency in a second European language

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: Taking applications today!

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .