Dell Technical Support Senior Engineer - VxRrail in Cork, Ireland
Technical Support Senior Engineer - VxRrail
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Senior Engineer on our VxRail team in Cork .
We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.
This role is within the Compute and Solutions Support team of Dell Technologies. The successful candidate will apply advanced systems-level technical expertise to resolve customers’ issues with their Hyperconverged Infrastructure and Solutions. Issues may be received through automated dial-homes, voice initiated technical calls from Dell Technologies customers and customer engineers, or remote maintenance calls and Web Support Calls.
Applies advanced technical expertise using standard operating and diagnostic protocolstoresolve standard to highly complex system-level issues. Identifies, documents andescalatescustomer issues to seniorresources when required
May need to engage and work with other teams across Dell Technologies to resolve more complex issues
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call TrackingDatabases
Part of a Subject Matter Team, an escalation point for frontline level engineers.
Makes a recommendation to higher level technical support engineers or managementforimproving processes, standards and strategies.
Responsible for sharing all acquired knowledge concerning problem resolution and regularly submits content to theknowledgedatabase
As Dell Technologies Support is a 24x7x365 organization, shift work, holidays and on-call responsibilities will berequired.
At least 5 years previous experience in a Technical Support Role (2nd or 3rd level support)
Ability to understand and troubleshoot Networking issues. Familiarity with Cisco switches, and network management an advantage
Detailed knowledge of Virtualisation technologies such as VMWare vSphere, vSAN, ESXi, NSX
Ability to work in a team environment
Detail-oriented with excellent communication skills
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .