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Dell Advisor, IT Infrastructure in Cyberjaya, Malaysia

Advisor, IT Infrastructure

The ability to drive human progress through technology relies on robust and reliable IT infrastructure – and that’s what our IT Infrastructure team provides to our customers. We’re a team of experts optimizing the performance and integrity of IT infrastructure and ensuring consistency and synchronization across all infrastructure components. Alongside supporting new and existing applications, we work with other IT groups and business units to troubleshoot and resolve technical problems.

Join us as an Advisor on our Platform Engineering team in Malaysia to do the best work of your career and make a profound social impact.

What you’ll achieve

  • As an Advisor, you will leverage in-depth industry knowledge of the business environment and technical solutions to provide technical and consultative guidance and help the customer increase their operational efficiencies.

You will:

  • Perform triage on issues, provide technical solutions, and stay up to date on software releases and updates

  • Develop and maintain SOP documentation

  • Develops and maintains metrics around the system and institutes a process for continuous improvement

  • Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements

  • Monitoring various IT components and applications for trend analysis and continuous availability

  • Familiarity with ticketing systems, such as ServiceNow

  • Ensure that all work and changes are performed according to the defined change management process to minimize disruption to existing business use

  • Represent the product team during Major Incidents, perform RCA’s and drive to resolution.

  • Report on key systems administrative metrics and key performance indicators (KPIs)

  • Participate in an on-call rotation schedule in a "follow the sun" model

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • B.S. in computer science or related field, or 3-5 years equivalent experience

  • Ability to work cooperatively and effectively in a team environment

  • Self-motivated with a strong sense of ownership, can-do attitude, urgency, and drive

  • Knowledge of security trends and best practices

  • A high degree of innovation & creativity to resolve technical problems

  • Functional and technical knowledge in troubleshooting Oracle Linux and RedHat Linux

  • Understanding of core security principles and practices

  • Experience working in a challenging and fast paced environment, ability to work well under sustained pressure and tight deadlines

  • Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail

  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms

  • Ability to effectively present information to all levels of the business including leadership team

  • Experience in Patch Management and vulnerability remediation

Desirable Requirements

  • Scripting and automation to create and run scripts to automate repetitive processes - Bash, Python, PowerShell

  • Experience and knowledgeable with Active directory (SSSD or equivalent)

  • Knowledge in tools like Puppet, KernelCare, GIT, Kenna, Nexpose

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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