Dell Asset Resale & Recycling Services Advisor in Cyberjaya, Malaysia

  • Accountable for deployment, execution of service/project deliverables and the achievement of customer satisfaction.

  • Work cross-functionally within Dell organization (Sales, Services, Finance, Executive Management, Solutions Design Centre, Partner Management and Global Take Back peers) to support, promote, and maintain Dell's leadership position within the industry in Asset Resale & Recycling services.

  • Manage South Asia & Large Projects’ ARR backlog, revenue and operational excellence in accordance to corporate targets

  • Manage South Asia & Large Projects’ ARR scorecard and operation dashboards

  • Directs the efforts of Electronics Disposition Partner in the achievement of the strategic and operational effectiveness

  • Develop long term relationships with strategic customers

  • Support and drive local readiness to launch any Global ARR program or initiative

  • May have responsibility for managing projects across industries or service offerings

  • Ensure the delivery of the service meets contract specifications.

  • Ensure the delivery costs are within or better than the delivery costs contracted according to the service level agreement.

  • Escalation point and responsible for delivery and client satisfaction

  • Provide support and leadership to customers, staff and other Dell personnel on integrated projects.

  • Act as advisor to customer and Dell team members.

  • ARR SME in supporting the definition of service scope, understanding a customer’s issues/problems, and conceiving customer deliverables.

  • Responsible for budgeting, resourcing, personnel and administrative management duties in support of Dell operations.

Qualifications

  • Demonstrable experience acting as Program Manager of this magnitude with measurable results for a multi-year period. Only those with this experience will be considered.

  • Diverse industry knowledge and exposure on E-waste legislation

  • Excellent written and verbal communication skills

  • A dedication to teamwork and leadership

  • Integrity within a professional environment

  • Experienced in vendor management

  • Effective negotiator to drive highest levels of cost efficiency.

  • Innovative, creative thinker with the ability to build consensus

  • Ability to balance delivering to results while making tough calls.

  • Excellent organizational and multi-tasking skills

  • Ability to work with multiple organizations (including but not limited to sales, marketing, finance, product groups) and executive management

  • Professional leadership, positive attitude, high level of enthusiasm and drive to succeed

  • Exceptional ability to design and deliver executive level reports, scorecards and updates