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Dell Engineer 2, Service Delivery in Cyberjaya, Malaysia

DELL|EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, DELL|EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset - information - in a more agile, trusted and cost-efficient way. More details please go through the company website at

Infrastructure Managed Services (IMS ) provides comprehensive management of our customer’s storage, converged, cloud and backup & recovery operations in accordance with their specific service-level requirements. You would be a part of a dedicated DELL|EMC team of technical professionals who assume full onsite responsibility for all, or part, of a customer’s storage and backup & recovery environment over a fixed term. Our team leverages ITIL standards and EMC proven & Industry best practices, and proprietary operational processes.

Skills Required:

  • In-depth knowledge and hands on experience of at least 4 years in SAN & NAS. EMC/Non-EMC storage/networking products, i.e. VMAX, NetApps, Isilon, UNITY and Brocade

  • Good working knowledge in management, create reports on the reporting tools like EMC DPA and/or EMC ViPR SRM

  • Experience in testing, implementation, change management, and upgrade/migration of Backup and Storage infrastructure

  • Good knowledge on ITSM will be an added advantage

  • Ability to “read” the customer and adapt behavior / approach

  • Superior Customer communication skills

  • Scripting experience

  • Industry recognized Certifications for above listed products

  • Ability to establish technical credibility with a wide range of customer contacts

  • Ability to troubleshoot heterogeneous environments

  • Restoration of data on request from the customer

  • Installation and Configuration of Storage products

  • Co-ordinate with the vendor for hardware and Software troubleshooting

Role & Responsibilities:

  • Preferably Diploma and Degree graduate with 3-5 years working experience

  • Manage SAN & NAS Storage in the large enterprise environment

  • Willingness to work in 24* 7 environments and on weekends

  • EMC VMAX – implementation, configuration, troubleshooting, removal of storage and capacity planning

  • Brocade - implementation, configuration, troubleshooting failed paths and capacity planning

  • EMC Isilon - implementation, configuration, troubleshooting, removal of storage and capacity planning

  • EMC Unity – implementation, configuration, troubleshooting, removal of storage and capacity planning

  • NetApp - implementation, configuration, troubleshooting, removal of storage and capacity planning

  • DR – participate in DR exercise, understand how the replication works and able to configure/troubleshoot the issue from Storage end.

  • Expertise in handling and troubleshooting OS like Unix, Linux and Windows Servers.

  • Exposure to basic UNIX, Linux & Windows administration

  • Good written and verbal skills. Able to create SOPs, Create migration plans in Excel/Word

  • Storage and Fabric performance analysis.

  • Good exposure to hardware technologies used with Backup

  • Familiarity of documentation / Process

  • Good communication skills - Oral and written

  • Set priorities and handle them accordingly

  • Ability to work independently, learn quickly, and be proactive

  • Work with multiple teams and interact with clients to understand their requirements.

  • Ability to work under tight deadlines

  • High accountability for results

  • Strong design and analysis skills

  • Strong Communication and presentation Skills

  • Tracking technical issues and providing their resolution.