Dell Engineer 2, Service Delivery in Cyberjaya, Malaysia
DELL|EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, DELL|EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset - information - in a more agile, trusted and cost-efficient way. More details please go through the company website www.dell.com at http://www.dell.com/
Infrastructure Managed Services (IMS ) provides comprehensive management of our customer’s storage, converged, cloud and backup & recovery operations in accordance with their specific service-level requirements. You would be a part of a dedicated DELL|EMC team of technical professionals who assume full onsite responsibility for all, or part, of a customer’s storage and backup & recovery environment over a fixed term. Our team leverages ITIL standards and EMC proven & Industry best practices, and proprietary operational processes.
In-depth knowledge and hands on experience of at least 4 years in SAN & NAS. EMC/Non-EMC storage/networking products, i.e. VMAX, NetApps, Isilon, UNITY and Brocade
Good working knowledge in management, create reports on the reporting tools like EMC DPA and/or EMC ViPR SRM
Experience in testing, implementation, change management, and upgrade/migration of Backup and Storage infrastructure
Good knowledge on ITSM will be an added advantage
Ability to “read” the customer and adapt behavior / approach
Superior Customer communication skills
Industry recognized Certifications for above listed products
Ability to establish technical credibility with a wide range of customer contacts
Ability to troubleshoot heterogeneous environments
Restoration of data on request from the customer
Installation and Configuration of Storage products
Co-ordinate with the vendor for hardware and Software troubleshooting
Role & Responsibilities:
Preferably Diploma and Degree graduate with 3-5 years working experience
Manage SAN & NAS Storage in the large enterprise environment
Willingness to work in 24* 7 environments and on weekends
EMC VMAX – implementation, configuration, troubleshooting, removal of storage and capacity planning
Brocade - implementation, configuration, troubleshooting failed paths and capacity planning
EMC Isilon - implementation, configuration, troubleshooting, removal of storage and capacity planning
EMC Unity – implementation, configuration, troubleshooting, removal of storage and capacity planning
NetApp - implementation, configuration, troubleshooting, removal of storage and capacity planning
DR – participate in DR exercise, understand how the replication works and able to configure/troubleshoot the issue from Storage end.
Expertise in handling and troubleshooting OS like Unix, Linux and Windows Servers.
Exposure to basic UNIX, Linux & Windows administration
Good written and verbal skills. Able to create SOPs, Create migration plans in Excel/Word
Storage and Fabric performance analysis.
Good exposure to hardware technologies used with Backup
Familiarity of documentation / Process
Good communication skills - Oral and written
Set priorities and handle them accordingly
Ability to work independently, learn quickly, and be proactive
Work with multiple teams and interact with clients to understand their requirements.
Ability to work under tight deadlines
High accountability for results
Strong design and analysis skills
Strong Communication and presentation Skills
Tracking technical issues and providing their resolution.