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Dell Senior Advisor, IT Telecom Engineering in Cyberjaya, Malaysia

The is a L3 Voice Engineer role which requires the candidate take ownership on all aspects of the voice network, including maintenance, sustenance of existing voice networks, and identification/correction of complex telecom related issues, etc. to Call quality.

Their primary functions and goal is to deploy & support all telecom related systems. The major tasks, duties, and responsibilities that typically make up the telecommunications network engineer’s job description are listed below:

  • Leads the change of any new and existing telecom equipment, hardware, and software deployment and support.

  • Implements, and provides support for the organizations s voice network technologies, including PBX, Call Center/ UCCX, voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and international standards and procedures.

  • Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner

  • Conducts timely audit of the voice infrastructure aimed at identifying, analyzing present systems and upgrading the older or end of life systems.

  • Must provide L3 technical support on voice issue as and when required.

  • Point of contact for management on technical questions; recommendations and leads implementations.

  • Installs version control and backups for all voice networking equipment

  • Prepares documentation on voice network drawings and diagrams and assist in communicating current operational status of the voice networks.

  • Prepares documentation on voice network configurations and configuration changes of various voice or data equipment.

Essential Requirements

  • Bachelor’s Degree in Computer Science / Information Technology or equivalent experience

  • At least 5 years’ experience in any of the following:

-Wireless LAN Networks

-Cisco systems

-Business operations

-Voice communication system (Avaya preferred)

-Network monitoring and management applications

-IP address management, routing management, subnetting, VLAN management