Dell Senior Advisor, IT Telecom Engineering in Cyberjaya, Malaysia
The is a L3 Voice Engineer role which requires the candidate take ownership on all aspects of the voice network, including maintenance, sustenance of existing voice networks, and identification/correction of complex telecom related issues, etc. to Call quality.
Their primary functions and goal is to deploy & support all telecom related systems. The major tasks, duties, and responsibilities that typically make up the telecommunications network engineer’s job description are listed below:
Leads the change of any new and existing telecom equipment, hardware, and software deployment and support.
Implements, and provides support for the organizations s voice network technologies, including PBX, Call Center/ UCCX, voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and international standards and procedures.
Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner
Conducts timely audit of the voice infrastructure aimed at identifying, analyzing present systems and upgrading the older or end of life systems.
Must provide L3 technical support on voice issue as and when required.
Point of contact for management on technical questions; recommendations and leads implementations.
Installs version control and backups for all voice networking equipment
Prepares documentation on voice network drawings and diagrams and assist in communicating current operational status of the voice networks.
Prepares documentation on voice network configurations and configuration changes of various voice or data equipment.
Bachelor’s Degree in Computer Science / Information Technology or equivalent experience
At least 5 years’ experience in any of the following:
-Wireless LAN Networks
-Voice communication system (Avaya preferred)
-Network monitoring and management applications
-IP address management, routing management, subnetting, VLAN management