Dell Specialist IT Application Management in Cyberjaya, Malaysia
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Analyst, IT Service Operations on our Service Desk team in Cyberjaya.
Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
-Responsible for providing phone and electronic based support.
-Assists customers in analyzing technical complications, determining problems, and provides resolutions.
-Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
-Ensures proper escalation procedures are followed, detailed ticket documentation.
-To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
-Analytical ability is required in order to resolve technical issues.
To be considered for this role, you will offer the following requirements:
Degree in any discipline.
Must be willing to work shifts
At least 1-3 years relevant experience is required