Dell Manager 1, Sales Hold Resolutions in Dalian, China

Principal Responsibilities:

  • Provides leadership and direction to respective team

  • Responsible for defining the team’s critical success factors

  • May build and own the knowledge management framework and processes Ensures team compliance

  • Typically responsible for module of a project or for a project

  • Impact is within a significant part of a function or process

Skills:

  • Understanding of basic order processes, systems configurations and documentation

  • Demonstrated problem solving ability

  • Financial and analytical experience

  • Experience working with sales and external customers or in support of many different business units and geographies preferred

  • Ability to work collaboratively and drive initiatives in a cross-functional environment

  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly

  • Mastery in Japanese/Korean languages (both verbal & written).

  • Ability to lead a team

  • Business acumen and strategic ability

  • Ability to work effectively with senior management

  • Strategic planning abilities

  • Tactical Service Delivery

  • Customer Service Skills

  • Able to work night shifts

Education and Experience:

  • Minimum Diploma or Graduate degree with 5 years relevant experience + 2-3 years managerial/leadership experience