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Dell Oder Management Specialist in Dalian, China

Order Management Specialist

Our products aren’t the only thing that breaks the mold; the way we fulfill orders to our customers does too. Our Order Management team takes charge of the end-to-end order, processing products, services and solutions received via sales staff and direct customers. We verify and review the accuracy of online and offline orders and determine the method of order processing to support the needs of the business.

Join us as an Order Management Specialist on our Sales Operation team in Dalian to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Order Management Analyst, you will support the end-to-end order management process, while being responsible for documentation of policy and procedures, reporting and research. You will work with internal and external customers to process and verify the accuracy of online and offline orders.

You will:

  • Connect with and support both internal and/or external customers

  • Research customer problems and deliver solutions

  • Complete order requirements and check price and quantity of each item listed

  • Work with multi-functional teams to drive velocity, backlog management and frictionless rate

  • Complete and maintain customer records per business controls, including account online product

Take the first step toward your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Some experience in logistic, customer service or administrative work, including understanding of basic order processes, systems configurations and documentation

  • Proven ability to solve problems and prioritize workload at high volumes

  • Capacity to work collaboratively and drive initiatives in a cross-functional environment

  • Excellent communication skills; ability to articulate, whether verbal or written, willingness to explain difficult issues; ability to think quickly

  • Fluent Japanese skill

Desirable Requirements

  • Experience working with sales and external customers or in support of many different business units and geographies preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application Closing date: 2021-04-30

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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