Dell Senior Specialist, Sales Hold Resolutions in Dalian, China

Principal Responsibilities:

  • Oversees the Order Management workflow to ensure highest quality and productivity in processing of orders

  • Works on complex order entry projects, rollouts, on-line and services

  • Involved in support type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry

  • Trains individuals within the group on systems and policies and procedures

  • Drives team goals through the coordination of work

  • Assists the team in resolving the more complex issues

  • May be involved in, workflow distribution and quota assignments

  • Coaching and Feedback Skills

  • Work Evaluation and SLA compliance

Skills:

  • Experience with order processes, systems configurations and documentation

  • Demonstrated problem solving ability

  • Financial and analytical experience

  • Experience working with sales and external customers or in support of many different business units and geographies preferred

  • Ability to work collaboratively and drive initiatives in a cross-functional environment

  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly

  • Mastery in Mandarin.

  • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close

  • Ability to understand broader business and financial issues

Education and Experience:

  • A minimum Diploma holder with 3-4 years relevant experience.

  • Degree holder with minimum 2 years relevant experience.