Dell Senior Specialist, Sales Hold Resolutions in Dalian, China
Oversees the Order Management workflow to ensure highest quality and productivity in processing of orders
Works on complex order entry projects, rollouts, on-line and services
Involved in support type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
Trains individuals within the group on systems and policies and procedures
Drives team goals through the coordination of work
Assists the team in resolving the more complex issues
May be involved in, workflow distribution and quota assignments
Coaching and Feedback Skills
Work Evaluation and SLA compliance
Experience with order processes, systems configurations and documentation
Demonstrated problem solving ability
Financial and analytical experience
Experience working with sales and external customers or in support of many different business units and geographies preferred
Ability to work collaboratively and drive initiatives in a cross-functional environment
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Mastery in Mandarin / Cantonese.
Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
Ability to understand broader business and financial issues
Education and Experience:
A minimum Diploma holder with 3-4 years relevant experience.
Degree holder with minimum 2 years relevant experience.