Dell Specialist, Sales Hold Resolutions in Dalian, China


  • Responsible for the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers.

  • Interfaces with and supports both internal and/or external customers.

  • Researches customer problems and delivers solutions. Completes order requirements, and checks the price and quantity of each item listed.

  • May facilitate an order audit and quality control process.

  • Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.

  • May drive order processing efficiencies or sales operations process improvements through various projects.

  • Completes and maintains customer records per business controls. May maintain account online product

  • Own and resolve POs put on Sales hold


  • Understanding of basic order processes, systems configurations and documentation

  • Demonstrated problem solving ability

  • Financial and analytical experience

  • Experience working with sales and external customers or in support of many different business units and geographies preferred

  • Ability to work collaboratively and drive initiatives in a cross-functional environment

  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly

  • Mastery in Japan/Korea languages and moderate to high proficiency in Mandarin.

  • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close

  • Ability to understand broader business and financial issues

Education and Experience:

  • Minimum Diploma with 2+ years of related experience in logistic, customer service or administrative work.

  • Degree Fresh Graduate are encouraged to apply

  • Able to work night shift

  • Possess Good attitude and eager to learn