Dell Specialist, Sales Hold Resolutions in Dalian, China
Responsible for the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers.
Interfaces with and supports both internal and/or external customers.
Researches customer problems and delivers solutions. Completes order requirements, and checks the price and quantity of each item listed.
May facilitate an order audit and quality control process.
Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.
May drive order processing efficiencies or sales operations process improvements through various projects.
Completes and maintains customer records per business controls. May maintain account online product
Own and resolve POs put on Sales hold
Understanding of basic order processes, systems configurations and documentation
Demonstrated problem solving ability
Financial and analytical experience
Experience working with sales and external customers or in support of many different business units and geographies preferred
Ability to work collaboratively and drive initiatives in a cross-functional environment
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Mastery in Japan/Korea languages and moderate to high proficiency in Mandarin.
Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
Ability to understand broader business and financial issues
Education and Experience:
Minimum Diploma with 2+ years of related experience in logistic, customer service or administrative work.
Degree Fresh Graduate are encouraged to apply
Able to work night shift
Possess Good attitude and eager to learn