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Dell Global Consumer Growth Manager in Dallas, Texas

Global Customer Growth Marketing team mission is to keep customers at the center to drive business growth. We believe customer behaviors associated with the brands in their lives are rapidly changing. Digital transformation is touching out lives. Our team uses data, fueled by AI/ML, to listen, understand and act so we can give customers what they want and need – while growing Marketing’s contribution to the business. We are a group of builders – we bring CRM, Data Science, Data Engineering, MLOp and Automation skills together to make magic happen

Join us to do the best work of your career and make a profound social impact as a Global Consumer Growth Manager on our Global Customer Growth Marketing team in Round Rock , Texas and other fully remote US locations.

What you’ll achieve

Reporting to the Senior Director of Customer Growth Marketing, the Global Consumer Manager is responsible for accelerating our customer centered growth. You will have an opportunity to influence Dell’s Consumer growth strategy across the globe.

Growing our Consumer globally by keeping customer privacy at the center and leveraging ML-AI, Automation and the latest Marketing Technology stack. Our team thinks big, starts small, and learns fast.

You will:

  • Lead a team in data collection of consumer insights and formulate CRM strategies and programs/campaigns that are aligned to the business objectives

  • Monitor and evaluate campaigns and activities to measure ROI, prioritize resources, and enable continuous improvement in consumer acquisition and retention initiatives

  • Closely monitor the acquisition & post purchase machine, identifying and analyzing trends or opportunities and sharing insights across the teams (marketing, sales, and product)

  • Guide long-term marketing strategy through analyzing customer behaviors to shape our P&L / Annual Operating Plan.

  • Develop hypothesis, planning and analyzing lift-based experiments on channels (FB, Google, Affiliate, Partnerships etc., etc.)

  • Build an inclusive organization that values diversity of thought, encourages Test & Learn and make fact-based decisions. You will build the leaders for tomorrow

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor’s degree and 7+ years of related experience (Marketing, Analytics, Insights, Business Intelligence, CRM)

  • Strong knowledge of planning, forecasting, and measurement techniques

  • Experience in managing a large, global and diverse team

  • Strong executive presence and stakeholder management

  • Database marketing experience with emphasis on data integration and database extraction tools

  • Proven customer segmentation experience

  • Proven Direct-to-consumer (DTC) growth marketing expertise. We value clarity of thought, deep understanding of Marketing Technology stack, interpretation of statistical results and modern analytical pipe / CI-C

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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