Dell Mgr. 1 Customer Support Technician in Draper, Utah

Leads the Customer Supports Technicians on process and call handling of customers, partners, and field personal.

Responsibilities

  • Provides first-line leadership to a the CST team and/or a small supplier relationship

  • Provides direct oversight of daily activities of team

  • Drives team in the achievement of target services levels

  • Regularly coaches and mentors team members

  • Regularly reviews the work and performance of team members

  • Supports leadership team in business process improvements

Ensuring shifts staffing levels are maintained

Skills

  • Leadership skills Solid communication skills

  • Organizational skills

  • Proficiency in hardware, software and/or operating systems environments

Education and Experience

  • Typically 8+ years of relevant experience or equivalent combination of education and work experience

  • Typically requires 0+ years managerial/leadership experience

Must be able to work Second Shift (Mon - Fr) - Shift differential is provided.