Dell Sr Analyst, Ent Tech Services_189268BR in Draper, Utah

Sr Analyst, Enterprise Tech ServicesPrincipal ResponsibilitiesActs as a remote customer advocate to champion specific customer needs in collaboration with field team.Applies systems analysis techniques and procedures to determine hardware or software systems functionality.Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.Understands and uses sphere of influence extending outside of the department.-SkillsCustomer focusedCustomer Service skillsInterpersonal skillsAbility to work in a high-pressure environmentPresentation skillsTroubleshooting skillsUnderstanding of Dell Technology's products and their value added to the customerEducation and Experience Typically requires 2+ years of related experience with a Bachelor?s degree; or an advanced degree without experience; or equivalent experience Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.