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Dell Technical Support Engineer 2 in Draper, Utah

Technical Support Engineer 2

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2 on our Technical Support team in Draper, Utah to do the best work of your career and make a profound social impact.

What You'll Achieve

As a Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve product and network problems of medium to high complexity. As part of this customer-facing role, you will work closely with our Engineering team and impact product development.

You will:

  • Act as a remote customer advocate to champion specific customer needs in collaboration with field team.

  • Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.

  • As a 24X7X365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.

  • Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment.

  • Interface directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • Proven skill troubleshooting and Configuring Network Infrastructure, Server Hardware and Operating Systems, and/or NAS/SAN Solutions

  • Competent Knowledge in one or more of the following technologies, Network Switching and/or Routing, Linux, Virtualization, Data Protection such as Avamar

  • Fault Isolation and Troubleshooting Methodology

  • Customer focused Customer Service skills

  • Interpersonal skills Ability to work in a high-pressure environment

Desirable Requirements:

  • Knowledge of Isilon/PowerScale or other Networked Attached Storage Solutions, replication and or clients

  • Knowledge in any of the technologies, TCP/IP Networking, VMWare, Linux (Red Hat, Ubuntu, or CentOS), Microsoft Server OS, SAN/NAS Solutions, Modular Server Solutions, Oracle

  • Certifications, such as: Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCP–DCV, VCP-NV, or equivalent

  • Typically requires less than 2 years of related experience in a professional role with a Bachelor's degree; or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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